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For Immediate Release:

 

Friday, July 7, 2006

Goodyear Improves Sanitation Container Selection Form on Website to Avoid Confusion

 

 

 (GOODYEAR, AZ) After hearing from a dozen citizens who indicated they were having trouble submitting their form on-line, the City of Goodyear’s Webmaster altered the form to make it more customer friendly. Part of the problem stemmed from one of the mandatory fields being hard to notice.  Not filling out this mandatory field made it impossible to submit the form.

 

Additionally, several customers seemed to be choosing a 2nd trash container rather than making a choice of size of recycling container. Customers are now asked if they want a 2nd trash container and are required to answer “yes” or “no” before going on to the Recycling Container section.

 

These changes seem to have eliminated most of the problems encountered when the Container Size Selection Form first went on-line. Customers are urged to call the Webmaster at 623-882-7055 or e-mail to webmaster@goodyearaz.gov if you find a problem with the form.

 

Once the Sanitation Brochure with mascot Curby on the cover was mailed to all Goodyear homes last week, the City also began receiving duplicate orders.  Some people were entering on-line and also mailing in the order card from the brochure.  The City sanitation staff urges people to ONLY order once whether on-line or by mail-in card – not both.  The City’s preference is still for customers to order via the website so the data is entered directly into the database, eliminating the need for City staff to enter the data by hand.

 

Deadline for container selection is Aug. 15.  Goodyear sanitation officials hope every household will order containers rather than make no selection and just receive the “default” size. The earlier the City receives the 17,000 orders, the more accurate the City’s order of sizes will be from the vendor

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Page 2 - Goodyear Improves Sanitation Container Selection Form on Website to Avoid Confusion

 

Residents who have not yet signed up for City of Goodyear trash service are urged to do so immediately.  The deadline for sign up is August 15th.  Households which do not have an active account will not receive trash and recycling containers when the rest of the zone is delivered. Households with delinquent accounts at the time of container delivery will also be bypassed and not receive containers.  To sign up for trash service, please go to www.goodyearaz.gov/startup or call Finance at 623-932-3015.

                                                           

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City of Goodyear • 190 N. Litchfield Road • Goodyear AZ 85338 • Phone 623-932-3910 • Toll-Free 1-800-872-1749